We want you to be completely satisfied with your purchase on shopfcenter.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be
- Unused and in the same condition that you received it.
- It must also be in the original packaging.
- Ensure you enclose the correct and complete item.
- Final sale items are not returnable.
To start a return, you can contact us at firstname.lastname@example.org. Unauthorized return packages will be refused. Items sent back to us without first requesting a return will not be accepted, shipping charges are not refundable.
You can always contact us for any return question at email@example.com.
Cancellation And Modification:
How do I change or cancel my order?
If you change your mind about your purchase, please contact us at: firstname.lastname@example.org and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After this period of time, the order is locked for processing and can no longer be cancelled.
How long does a replacement or return take to process?
We review claims within 24 business hours. After determining that your order qualifies for a replacement or exchange, replacement generally takes 7 – 14 business days to arrive.
Can I exchange my purchase for something else?
At this time, we cannot process exchanges.
How to process a return?
Although we wish you loved your purchase, we understand if it just wasn't right for you.
But in case a customer wants to return the item, please don't hesitate to email us at email@example.com. Our support team will be always available to help you.
However, please note that only broken, mistaken items, or any mistakes from our side can be applied to this return. You after that can get a refund or a replacement following your consent and our commitment. Out of those aspects ( customer orders the wrong size, just doesn't like the color, or just doesn't want it anymore), return is unavailable.
When will I receive my refund?
Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-14 days.
Please note, depending on your bank, refunds can appear on your statement in different forms:
* A new line item: The refund is listed as a separate transaction
* Reversal charge: The original transaction will be voided
All our items are eligible for full refunds as long as they are:
- Returned within 14 days of receiving your order.
- Returned in the same condition as delivered.
- Item(s) is out of stock or damaged.
- You cancel the order within 24 hours of the order being placed.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
We do not accept returns if you change your mind after receiving your order. Once an item has been received in normal condition, it cannot be returned.
We will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for refund.
Feel free to email us at firstname.lastname@example.org to get the best support in the real time for your demands.
Support Hours: Monday - Friday, 8am-5pm EST
Email us: email@example.com
Address: 12347 5th St, Pekin, IL 61554, United States